Return & Warranty Policy

We want you to buy with confidence. This policy explains the warranty that comes with every used engine and transmission from Axentra Auto Parts, and how returns, cancellations and refunds work.

1. Warranty Coverage

Every used engine and transmission sold by Axentra Auto Parts includes a 90-day limited parts warranty starting on the date of delivery. If your part is found to be defective within the warranty period and the conditions below have been met, we will, at our option, replace the part with an equivalent unit or refund the purchase price of the part.

The warranty covers the internal mechanical components of the engine block and cylinder heads (engines) or the transmission case and internal components (transmissions), including the torque converter where supplied.

2. What the Warranty Does Not Cover

• Labor, removal or installation costs, diagnostic fees, towing, rental cars, or lost time or income.
• Fluids, filters, gaskets, seals, belts, hoses and other consumables.
• External accessories and attachments, such as sensors, wiring harnesses, alternators, starters, A/C compressors, power steering pumps, intake/exhaust manifolds, turbochargers, fuel injectors, solenoids, valve bodies sold as accessories, and electronic modules, unless agreed in writing.
• Minor leaks or seepage that can be fixed by replacing a gasket or seal.
• Damage caused by overheating, lack of lubrication, contaminated or incorrect fluids, improper installation, accidents, abuse, racing, off-road or commercial use, or modifications.
• Units that have been disassembled, opened, altered, or had our identification marks or paint markings removed.
• Programming, coding or relearn procedures required by your vehicle.

3. Installation Requirements

To keep your warranty valid, the part must be installed by a licensed, professional repair facility (ASE-certified technician recommended), and you must keep the itemized installation invoice. At installation:

Engines

• Replace the oil, oil filter, coolant, thermostat, spark plugs, and all gaskets and seals as needed.
• Replace the timing belt, water pump and tensioner where equipped.
• Flush the cooling system and confirm the radiator and cooling fans work correctly.
• Prime the oil system before starting.

Transmissions

• Fill with new transmission fluid of the correct manufacturer specification.
• Flush or replace the transmission cooler and cooler lines.
• Complete any programming or adaptive relearn procedure required by the vehicle.

Receipts showing these steps may be requested when you make a warranty claim.

4. 30-Day Returns

If you no longer need a part, you may return it within 30 days of delivery, provided that:

• The part has not been installed, disassembled or altered, and is in the same condition as shipped, with our markings intact.
• You contact us first to receive a Return Authorization (RA) number. Returns sent without an RA number may be refused.

Approved returns are subject to a 20% restocking fee on the part price. Original shipping charges are non-refundable, and the customer is responsible for return freight costs.

5. Wrong or Damaged Parts

Wrong part: if we ship a part that does not match the vehicle information and VIN you provided, contact us before installation. We will arrange a replacement or full refund, cover return shipping, and waive the restocking fee. If the vehicle information provided to us was incorrect, the standard return terms apply.

Shipping damage: inspect your part when it arrives. If it is visibly damaged, note the damage on the carrier's delivery receipt (bill of lading) before signing, take photos, and notify us within 48 hours of delivery so we can file a claim and arrange a replacement.

6. How to Make a Warranty Claim

1. Contact us at (800) 555-0123 or sales@axentraautoparts.com with your order number, VIN and a description of the problem.
2. Provide the installation invoice and, where requested, a diagnostic report from a licensed repair facility, photos or videos.
3. If the claim is approved, we will issue an RA number and arrange the return of the defective part.
4. Once the returned part is received and inspected, we will ship a replacement or issue a refund of the part price.

Please do not disassemble the part before contacting us, as this may void the warranty.

7. Order Cancellations

You may cancel your order free of charge before it has shipped. Once a part has shipped, the cancellation is treated as a return under the 30-day return terms above. Special-order parts may carry different terms, which we will tell you before you order.

8. Refunds

Approved refunds are issued to the original payment method within 5 to 10 business days after we receive and inspect the returned part. Your bank may take additional time to post the credit. Any applicable core charge is refunded separately after the old core is received and inspected.

9. Contact Us

For returns, warranty claims or questions about this policy, contact us:

Axentra Auto Parts
[Street Address], [City], [State] [ZIP]
Phone: (800) 555-0123
Email: sales@axentraautoparts.com